Join Our Team | Hammond Castle

Join The Team

Hammond Castle Museum is hiring!

Since it was first established in 1930, the Hammond Castle Museum has served as one of the North Shore’s most extraordinary educational institutions. Designed to show off architectural features of the medieval and Renaissance eras, and housing a vast collection of artifacts dating back thousands of years, the Museum was also the laboratory and private residence of a remarkable man who, among numerous other exploits, was one of the most prolific inventors in American History: John Hays Hammond Jr.

The Museum is a private non-profit organization operating seasonally from April through December and is always looking for talented and enthusiastic individuals who are excited to help continue the institution’s educational mission by joining our team. Hammond Castle Museum hires Tours Guides and Museum Shop Staff on a rolling basis throughout the operating season, see below for more information and instructions on how to apply.

CURRENT OPPORTUNITIES

Museum Shop Associate

Job Summary:

Museum Shop staff are responsible for a variety of roles to support daily admission to the Museum. These roles include selling admission tickets, checking in guests, and selling Shop Merchandise. We are part of the “Front Line” of the Museum and are some of the first staff that guests see when arriving at the Museum, which requires excellent customer service.

This is a part-time (between 15-25 hours per week), seasonal position with the opportunity for extra hours by working special events. Weekend and evening availability is required.

Pay: $15.00 – $18.00 per hour
Benefits: Flexible schedule

Work Location: In person

Key Responsibilities:

Duties:
Assist with open and closing procedures and restocking inventory and other Shop supplies.
Process transactions accurately using the point‑of‑sale system, including handling cash and providing correct change.
Enforce the Museum’s policies regarding admission and ticketing.
Answer and respond to phone inquiries regarding ticketing, Museum policies, and special events.
Be able to direct guests to various areas of the Museum and to answer basic questions about the Museum and collections.
Help to maintain a neat and orderly store.
Actively engage guests to drive retail sales through product recommendations and conversation.
Promote museum merchandise, exhibitions, special events, and memberships to enhance the visitor experience.

Qualifications and Skills:

Experience handling retail transactions
Proficient computer and POS skills, as well as the ability to troubleshoot minor problems
Strong interpersonal skills; ability to work effectively with staff and the public
The ability to multitask and problem-solve in a fast‑paced environment while maintaining professionalism
Excellent customer service skills, including in person and over the phone

TOUR STAFF

Job Summary:
Members of Tours Staff are responsible for leading daily scheduled Guided Tours of the Hammond Castle Museum and serve as the ‘front line’ of the Museum’s effort to educate and engage visitors from across the world about this remarkable historic site. Duties include memorizing and reciting provided tour scripts, positively interacting with Museum Visitors, answering a wide array of questions accurately, staffing special events, and assisting other departments as needed.

This is a seasonal position that can offer a flexible schedule to those seeking part-time employment, with opportunities for increased hours during the peak Museum season (July- September). Those with a background or interest in history, theater, literature, art, science, technology, and engineering are strongly encouraged to apply!

Responsibilities and Duties:

Maintain a regular schedule of daily Guided Tours, working with other members of staff in order to manage foot traffic and ensure a satisfying visitor experience.
Memorize detailed information regarding the history of the Museum and the collection, and be able to effectively communicate that information to visitors in an informative and engaging manner.
Enthusiastically direct visitors to various locations in the Museum and address visitor questions accurately.
Be present on the Museum floor between tours to ensure that safety and security procedures are being followed, and engage visitors who are not taking Guided Tours about key elements of the Museum collection.
Assist with staffing daily and evening special events when needed.
Personally follow all museum policies and procedures.

Qualifications and Skills:

Experience handling retail transactions
Proficient computer and POS skills, as well as the ability to troubleshoot minor problems.
Strong interpersonal skills; ability to work effectively with staff and the public
The ability to multitask and problem-solve in a fast‑paced environment while maintaining professionalism
Excellent customer service skills, including in person and over the phone

Salary range: $15-$18 per hour.

READY TO APPLY?

Please send a resume and references to [email protected]. No calls or drop-ins, please.

SEASONAL EVENTS MANAGER

Job Summary:

Part-time (26–36 hours/week). The role involves supporting and overseeing a variety of events—such as weddings, concerts, and film shoots—while representing the Museum and providing an excellent guest experience.

Pay: $18.00 – $22.00 per hour
Benefits: Flexible schedule

Schedule: 8-hour shift
Work Location: In person

Key Responsibilities: